Value Proposition
EMTV makes early music accessible to an international audience, directly from the comfort of their living rooms. The idea arose when concert halls closed due to the pandemic. Today, the platform is a full-fledged addition to the annual festival in Utrecht. With an extensive, searchable catalog, monthly new concerts, and livestreams during the festival, EMTV offers high-quality content for both connoisseurs and curious explorers.
"EMTV should become <em>the</em> international platform for early music, with unique and artistically high-quality content for a global audience."
Audience Relationship
The platform appeals to music lovers who cannot come to Utrecht, as well as visitors who want to hold on to the festival experience. It offers depth for those wishing to discover specific works or composers and gives viewers the feeling of being right in the middle of the concert – as if you are literally sitting next to the musicians on stage. The platform attracts new and different audiences. Data shows that the majority comes from the Netherlands, but there is also a portion from the USA and Europe. The average age of EMTV users is relatively high at 72 years. Visitors exhibit hybrid behavior: nearly 50% attend physical concerts but also watch via the online platform.
Channels
The physical festival in Utrecht remains the live anchor point; EMTV serves as the year-round digital channel with concert recordings, livestreams during the festival, and extra content from young musicians. Newsletters, social media, and subscriptions activate returning and new viewers.
Activities and Resources
The arrival of EMTV has permanently changed the organization. Managing a digital platform and developing digital content requires different expertise: new people were hired, and existing staff were trained. For example, the ticket sales team of the festival was trained to answer questions about EMTV. Keeping the back office of a 24/7 platform running is an intensive task. The visitor expects a quick response.
The platform is now an integral part of the festival, but setting up a streaming service takes time and energy. And it doesn’t end after the startup phase; it requires continuous investments.
"Online capacity has no limits. With EMTV, we can reach an even larger national and international audience."
Partners
To ensure the platform functions well, various partners are crucial. First and foremost, forming partnerships with parties that provide content. Agreements on rights, fees, etc., are an essential part of this. Properly arranging rights is important for Fair Practice and the sustainability of the platform.
A collaboration with Beeld & Geluid ensures the creation of a sustainable archive. Professionals with expertise that EMTV does not have in-house are hired. These include technical programmers, a specialized growth-hacking marketer, and a media producer with a vision for directing and overarching guidance on the recordings.
Revenue
After much experimentation, EMTV is built on multiple revenue streams: one-time ticket sales, a basic monthly subscription, and a premium annual subscription with extra benefits, such as early bird discounts and exclusive access. These digital revenues not only provide financial stability but also positively impact the sales of physical festival tickets. For young musicians, EMTV serves as a springboard and makes an impact: they reach an international audience that might otherwise never have discovered them. Customer satisfaction is high; EMTV users give an average of 4 out of 5 stars.
Hybrid Business Model
EMTV proves that early music is alive and well – and thanks to digital innovation, it can now be experienced anytime, anywhere. A beautiful example of a hybrid value model.

Discover other models and your strategy
The transformation of the Festival Oude Muziek Utrecht with EMTV underscores the added value of a hybrid business model: successfully combining the physical live experience with a 24/7 digital streaming service to reach a new global audience. But this is just one of the ways cultural institutions can increase their societal and economic impact. There are various digital business models (such as the Interaction or Platform Model) that you can use to renew your offerings. Interested? Discover all models and strategies here (opens in new tab).
Important Tips
- A digital project is not something you just add on. Make it an integral part of your (digital) strategy;
- Usability of the platform and professional content are essential for visitors;
- Ensure qualified staff and train people to work with digital technology;
- Experiment with revenue models within the business model.
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